Refund policy

Return & Refund Policy

 

At Velaré, all sales are FINAL.

Due to the nature of our products and to maintain quality and hygiene standards, we do not offer returns, exchanges, or refunds under any circumstances.

No Returns or Exchanges

All items purchased are non-returnable and non-exchangeable. We encourage customers to carefully review product descriptions, sizing charts, and images before completing a purchase.

No Refunds

We do not provide refunds for any reason, including but not limited to:

  • Incorrect size selection

  • Change of mind

  • Accidental purchases

  • Delayed delivery caused by shipping carriers

Order Accuracy

Customers are responsible for ensuring that all order details (including shipping address, product selection, and size) are correct before placing an order. Once an order is placed, it cannot be modified or canceled.

Damaged or Incorrect Items

In the rare event that you receive a damaged or incorrect item, you must contact us within 3 days of delivery.

Claims must include clear photos of the item and packaging.

  • If approved, we will review the case and determine an appropriate resolution at our sole discretion.

  • This does not guarantee a replacement, refund, or exchange.

Shipping Responsibility

We are not responsible for:

  • Lost or stolen packages once marked as delivered

  • Delays caused by shipping carriers

  • Incorrect addresses provided at checkout

Agreement to Terms

By completing a purchase on our website, you acknowledge and agree to this Return & Refund Policy, including the condition that all sales are final with no exceptions.